Can we buy your jewelry in any physical stores?
For sure!
Check out our Retailer page to see where you can find kono and orca in stores.
https://www.konoandorca.com/retailers
My daughter played around with my earrings and broke them, can you fix this?
Send us a picture of the earrings and we will do our very best to fix it.
If it’s an easy fix, we will do this free of charge. (shipping costs may apply)
I ordered some of your pieces, when will they arrive?
Normally, orders will be shipped within 3 working days (after receiving payment).
Shipments should arrive at the latest within 7 days.
Can you wrap my order as a gift?
Of course! We can wrap your gift with love and prettiness for 1 euro extra. You can check the box during checkout.
I am looking for a gift for my sister but I have no idea what to buy for her.
You can always ask us for advice! We will be happy to help you out.
https://www.konoandorca.com/contact
Another option is a gift card! You can never go wrong with this.
Your sister can take her time to roam around the webshop and pick out her favourite piece.
I put the wrong shipping address, or made a mistake on my order. Can you change it?
Of course! Send us an email with your correct shipping address or correct order.
Don’t forget to mention your order number.
https://www.konoandorca.com/contact/